The retail sector acts as a barometer for broader economic shifts. As digital technologies reshape the shopping experience (e.g., online grocery delivery, self-checkout), the demands on retail employees have evolved. Staff must now possess not only product knowledge but also digital literacy and customer service skills suited to an omnichannel environment.
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eLearning refers to the use of digital technology to deliver educational content, courses, and degree programs. The concept of eLearning dates back to the 1960s, when the first computer-based training (CBT) systems were developed. However, it wasn't until the 1990s that eLearning began to gain popularity, with the widespread adoption of the internet and digital technologies.