The HSBC Secure Key is a small, portable device that generates a unique, one-time password (OTP) for customers to authenticate their online banking transactions. The device is designed to provide an additional layer of security to prevent unauthorized access to accounts.
If you're an HSBC customer who frequently uses online banking services, the Secure Key is a recommended security measure to protect your accounts. However, if you prefer alternative security methods, such as mobile banking apps or SMS-based OTPs, you may not need the device. hsbc secure key locked
HSBC uses two main types of multi-factor authentication devices: the (a plastic fob) and the Digital Secure Key (integrated into the HSBC Mobile Banking app). Both will lock up for security reasons if: The HSBC Secure Key is a small, portable
: The device will display "NEW PIN" . Enter a new 4–8 digit PIN and press the yellow button . Confirm it by entering it again when prompted. Troubleshooting Common Issues Secure Key FAQs | Ways to Bank - HSBC Expat However, if you prefer alternative security methods, such
If your HSBC Secure Key is locked (usually after three incorrect PIN entries), you will see a on its screen whenever you turn it on . To unlock it and set a new PIN, you must use the online banking reset function. How to Unlock a Physical Secure Key
: Type the 7-digit code currently showing on your physical device into the "Lock Code" field on your computer screen.