| Issue | What to do | |--------|-------------| | | Wait 60 seconds and generate a new code. The code expires after about 60 seconds. | | Physical Secure Key battery dead | Contact HSBC to request a replacement (device lasts approx. 3-5 years). | | “Account locked” after multiple failed attempts | Wait 10 minutes and try again, or call HSBC customer service. | | Lost or broken device | Call HSBC immediately to disable the old key and request a new one. |
(The standalone device)