– Click Preview , run through each path, verify the webhook receives data (use a tool like RequestBin if needed).
| Feature | Description | Typical Use‑Case | |---------|-------------|-----------------| | | Drag‑and‑drop flow editor, no code required. | Quick FAQ bots, lead‑capture forms. | | Custom Code Blocks | Insert JavaScript/Python snippets or call external APIs. | Look up order status, perform calculations. | | NLP/Intent Detection | Built‑in intent engine or OpenAI‑based chat completion. | Natural‑language queries, dynamic routing. | | Channel Integrations | WhatsApp, Messenger, Web Chat, SMS, Telegram, Slack, etc. | Reach users where they already communicate. | | CRM & Third‑Party Connectors | Native integrations with HubSpot, Salesforce, Zoho, Google Sheets, Mailchimp. | Sync leads, log tickets, update contact records. | | Analytics & Reporting | Real‑time dashboards, export CSV, funnel visualization. | Measure bot performance, identify friction points. | | User Segmentation & Personalization | Store user attributes (name, location, preferences) and tailor responses. | Personalized offers, language selection. | | Multi‑Language Support | Create language‑specific flows or use translation APIs. | Global audience. | | Compliance & Security | GDPR/CCPA options, data encryption at rest and in transit, role‑based access. | Sensitive industries (finance, health). | serprobot.com
| Action | Where to Find It (Dashboard) | |--------|------------------------------| | | Bots → + New Bot | | Add a block | Canvas → Drag from left‑sidebar | | Configure webhook | Block Settings → Webhook tab | | Publish to website | Deploy → Web Widget → Copy snippet | | View analytics | **Analytics → Overview / – Click Preview , run through each path,