Nequi Biometrics //top\\ | 2027 |
When a new user signs up, Nequi doesn’t just ask for an ID number. It uses facial biometrics —via the phone’s camera—to match the user’s live image with the photo on their government-issued ID (Cédula). This prevents identity theft and synthetic fraud before an account is even created.
For further assistance, you can use the Nequi Help Center or contact their support directly through the in-app chat feature. Colombia's Nequi debuts facial biometric authentication nequi biometrics
The use of biometrics in Nequi provides an additional layer of security and convenience for users, as they do not need to remember passwords or PINs to access their accounts. Instead, they can simply use their biometric data to authenticate and complete transactions. When a new user signs up, Nequi doesn’t
Unlike a bank that might use your fingerprint to log into an app, Nequi has integrated biometrics into its core transactional flow. The primary uses include: For further assistance, you can use the Nequi
Forgetting your password is no longer a call to customer service. Nequi allows users to reset their credentials using a quick facial scan, instantly proving they are the owner of the device and the account.
To enable these features, you must first configure the biometric sensor (Face ID or Fingerprint) in your phone's system settings. Open the and log in with your credentials. Tap on your Profile Photo/Name . Go to Settings (Ajustes) > Security (Seguridad).
