Many Brussels employers now offer a or reimburse public transport costs. The STIB Portail generates official, digitally signed attestations for tax authorities and HR departments. Need to pause your subscription while on holiday for three weeks? A few clicks in the portal suspend your pass, and the system prorates the savings to your next renewal. This level of granular control was unthinkable a decade ago.
Ask any STIB rider about their pain points, and "lost & found" or "refund requests" will top the list. The portal has a dedicated section that cuts resolution time from weeks to days. Lost a backpack on the 71 bus? File a report through the portal, which automatically logs the vehicle ID and time based on your MOBICard tap history. Need a refund because a station elevator was broken and you couldn't access the platform? Upload a photo and your tap history; the portal’s automated system validates your claim against maintenance logs. stib portail