Filecatalyst Errors Online
Below is a guide to common error categories and how to resolve them. 1. Connection and Connectivity Errors
| Error Type | Escalate To | Required Data | |------------|-------------|----------------| | All | FileCatalyst Support | Full logs (server + client), network topology diagram, timestamp of failure | | Authentication | Security Team | Certificate chain, PSK generation method | | Packet loss | Network Team | Switch interface error counters, QoS policy | filecatalyst errors
