Situational judgement tests (SJTs) are a staple of modern recruitment. Unlike traditional IQ or personality tests, SJTs present you with hypothetical workplace dilemmas and ask you to identify the most effective response. Employers use these to see if your "soft skills"—like conflict resolution and teamwork—match their company culture.
D Worst: A
A) Apologize for the "system error" without admitting personal fault. Expedite the shipping. B) Admit it was your mistake immediately. Apologize sincerely and offer a discount. C) Tell the customer that if they continue shouting, you will end the call. D) Transfer the call to your manager to deal with the abuse. situational judgement test examples
Before diving into examples, understand what employers are measuring: Situational judgement tests (SJTs) are a staple of