In lib/core_extensions/ticket_patch.rb :
Rails.application.routes.draw do scope :api, defaults: format: 'json' do post 'my_plugin/custom_action', to: 'my_plugin#custom' end end zammad plugins
This extends the core time-tracking functionality. It allows you to define different types of time units (e.g., "Billable," "Internal Meeting," "Travel Time") and generate reports based on these categories. In lib/core_extensions/ticket_patch
Zammad is open by design — both as open-source software and via its powerful REST API. Yet many organizations still don't take ful... Zammad Zammad plugin | Pandora FMS Guides Introduction. Plugin to manage tickets in Zammad, you can create, delete and update tickets. Compatibility matrix. Systems where i... Pandora FMS Integrations - Zammad Admin Documentation * Integrations. Integrations for Phone Systems. CTI (generic) Placetel CTI. Sipgate (sipgate.io) Integrations for Authentication a... Zammad Admin Documentation 9 sites Packages Tutorial - Development - Zammad - Community Aug 28, 2023 — Yet many organizations still don't take ful
You might ask, "Why not just stick to the default features?"
Zammad’s plugin system is – it gives you full access to the Rails stack, but requires Ruby proficiency and deep understanding of Zammad’s internals. For simple use cases, built-in features (triggers, schedulers, custom fields) may suffice. For complex customizations, plugins are the only maintainable path.