Osticket Features [verified]

Track performance by setting "Service Level Agreements" (SLAs) for different priority levels, ensuring timely responses. Automation & Efficiency Features – osTicket | Support Ticketing System

Beyond the standard "Name" and "Email" fields, you can add custom text boxes, dropdowns, and checkboxes to your ticket forms to gather specific technical data from users upfront. osticket features

If you are considering osTicket for your help desk, or just curious about what the buzz is about, here is a breakdown of the core features that make it a support team’s best friend. you can add custom text boxes